How I work
Policies
These pages explain how I try to keep people safe, what stays private, how sessions and products work, and how to raise a concern. They are written in plain English, for you to read at your own pace.
A working draft — not legal advice
These pages are working drafts for me to review and finish. They are not legal advice, and they are not a finished professional pack. Safeguarding, insurance and data protection should be checked by a qualified person before I rely on them with the people I support.
Where I have not decided something yet, the page says so in a dashed box, rather than inventing a name, a number or a rule.
Who this is for
If you are thinking about one-to-one or group peer support with me, these pages are for you. If you later buy a guide or join a seminar, the digital products page is for that. If you just want to know how I handle information, start with how I handle your information.
What I offer is peer support, held online. It is not therapy, counselling, treatment or diagnosis, and it is not a crisis service. If you need help right now, the free crisis lines are listed on this site — they are free, and they do not go through me.
The pages
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Safeguarding
What I do if someone may be at serious risk, including if a parent talks about a child.
Who this is for: anyone using sessions, and anyone wondering what I would do with a worry about harm.
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Confidentiality
What I keep private, where the limits are, and how online sessions are held.
Who this is for: people coming to one-to-one or group support.
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Terms of support
What peer support is, that it is paid and online, and how sessions are arranged.
Who this is for: people booking or thinking about booking sessions.
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Complaints
How to tell me if something is wrong. Peer support is not regulated like therapy, so concerns come to me first.
Who this is for: anyone who wants to raise a concern about my work.
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Records and data
Brief notes I may keep from sessions, and a link to the full privacy notice rather than repeating it.
Who this is for: people in sessions, and anyone asking what I write down.
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Digital products
Ebooks, downloads and seminars when they go on sale, including the usual UK cooling-off pointer.
Who this is for: people who may buy a guide or join a seminar. Nothing is on sale yet.
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Accessibility
What this website already tries to do, where it has limits, and how to ask for a different format.
Who this is for: anyone using the site who needs it to work a bit differently.
Privacy is next door
How I handle messages from the contact form lives on its own page: How I handle your information. The records page adds only what that notice does not already cover.